Call us now for a free estimate at your home! (603) 926-3939
   Saving the World - One floor at a time...

FAQ's

GENERAL FLOORING QUESTIONS

Q. Is the floor warranted?

A. Super Floorz, LLC. Has a Limited Lifetime Warranty on Professional Flooring Installation.

Q. Is it necessary to have an in home estimate or can I give you the square footage?

A. It is highly recommended to give the contractor an idea of the layout. It is also necessary to get an accurate measurement of the total square footage for the job and to assess any problems existing or that could arise.

Q. Do you provide a furniture moving service?

A. If there is furniture that needs to be removed we will add that into the quote, if you would like it to be moved back or brought to a storage facility that will also be an extra charge, generally we ask that the furniture stays in the house in an unused room.




CARPET-

Q. How often should I replace my carpeting?

A. Most carpet manufacturers include a "rated for" length of time for the life of the carpet. The most common is 10 years. The price of the carpet usually reflects the life expectation of the carpet. The more expensive carpet will generally last longer.

Q. How long will my installation be?

A. 24-72 hours for complete installation dependent upon delivery time, size of the job, and any unforeseen circumstances.

Q. How can I keep my carpet in good condition?

A. Vacuuming twice a week, taking care of spots immediately and carefully, it is suggested to have it professionally cleaned by the water extraction method or stem cleaning once a year, depending on the amount of traffic, any allergies to dust or dirt.

Q. Do you install carpets same day or next day?

A. Typically we can schedule a carpet installation for next day service for any carpet in stock. Other than that, it is dependent upon delivery.




TILE-

Q. How often should I clean my tile? And what products are best

A. Tile is very resilient and requires little maintenance. If your tile is absorbent or porous using chemicals may cause damage to the tile or grout (ie. Bleach), find out what material they are, glazed or unglazed.

Q. How long will my tile take to be installed?

A. 24-72 hours for complete installation dependent upon delivery and size of the job.

Q. Do you install tile same day or next day?

A. Typically we can schedule a tile installation for next day service for any tile in stock. Other than that, it is dependent upon delivery.




HARDWOOD-
Q. How does moisture affect a hardwood floor?

A. Excessive moisture can lead to a number of problems such as buckling, cracking, cupping, crowning and discoloration of the wood from any dirt or pollutants in the water. It is highly recommended that water is not used as a cleaning agent.

Q. We have dogs & kids. What is the best polyurethane finish for dogs and kids?

A. It is recommended to keep shoes off of hardwood floors and pets nails trimmed to prevent scuffing, denting, and scratches to your floor. Do not drag heavy furniture across your hardwood flooring. I would also be recommended to upgrade your finish to something with a 7 year residential warranty

Q. Do you install hardwood same day?

A. No, wood expands and retracts hardwood needs 36-72 hours for it to acclimate to the temperature and humidity of the home and this will help prevent later damage to the floor.




REFINISHING-

Q. Does refinishing hardwood floors create a lot of dust?

A. Yes, there are many ways to reduce the spread of the dust, such as vacuum packs worn by the workers, sealing off adjacent rooms and any and all vents and outlets or switches.

Q. We have dogs & kids. What is the best polyurethane finish for dogs and kids?

A. You may want to upgrade to a hardwood finish with a 7 year residential warranty or a 15 year commercial warranty.

Q. Will the pet stains, and water stains come out of my Hardwood Floors with Sanding?

A. Typically pet stains and water damage can be sanded or stripped out, however in some instances it is recommended to stain your floors a darker color to mask the hardwood damage.

Q. Does the baseboard have to be removed for refinishing?

A. It does not, it is recommended for making the job smoother and covering the entire floor if it was undercut to fit below the baseboards, but not necessary.




VINYL-

Q. How often should I replace my vinyl flooring?

A. Most brands of vinyl and linoleum last 15 + years.

Q. Why is vinyl flooring a good choice?

A. vinyl flooring is very durable, there are many options and styles to choose from such as sheets or tile, styles vary from faux wood patterns to faux stone and tile arrangements.

Q. How long will it take for my new floor to be installed?

A. 24-72 hours for complete installation dependent upon delivery and size of the job.

Q. Do you install vinyl flooring same day or next day?

A. Typically we can schedule an installation for next day service for any vinyl or linoleum in stock. Other than that, it is dependent upon delivery.




LAMINATE-

Q. How long will my laminate floor last?

A. Most laminates have a minimum of 10-25 year warranty on the flooring.

Q. Is laminate flooring good for dogs and kids?

A. A textured laminate floor would be recommended, most laminate is very smooth and glossy causing animals to slide around more, this could cause discomfort and possibly harm the animal, rugs are also a great solution for this.

Q. Will the stains, and scuff marks come off of my Laminate Floors?

A. Typically stains and scuff marks can be removed, however in some instances it is necessary to replace planks. Laminate is very sturdy and does not typically scratch as easily as hardwood.




CARPET CLEANING-

Q. How often should I steam clean my carpeting?

A. Carpets cleaned regularly provide a healthy safe living environment for you and your family at the same time adding years of life to your carpet. Most manufacturers of carpeting recommend cleaning every 6 months to 1 year in order to keep your warranty valid.

Q. How long will my carpet take to dry?

A. 24-48 hours for complete dry time dependent upon humidity.

Q. Do you clean carpets same day or next day?

A. Typically we can schedule a carpet cleaning for same day service. We also clean upholstery and furniture.